1. Information We Collect

We may collect the following types of information when you use our website or contact us:

• Personal information such as name, phone number, shipping address, and order details
• Transaction information related to purchases and payments
• Device and technical data such as IP address, browser type, and access time
• Communications between you and our support team

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders
• To communicate with you regarding purchases, shipping, and support
• To improve our products, services, and website experience
• To comply with legal, regulatory, and security requirements

3. Hardware Wallet Security & Privacy

vnbckey does not collect, store, or have access to your private keys, recovery phrases, PINs, or digital asset information. These credentials remain solely under your control. Loss of recovery information may result in permanent loss of access to assets, for which we are not responsible.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. You can disable cookies in your browser settings, but some features of the website may not function properly.

5. Data Protection and Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure. However, no method of data transmission over the Internet is completely secure.

6. Third-Party Services

We may use trusted third-party services such as payment processors, logistics providers, and analytics tools. These third parties only receive information necessary to perform their services and are required to protect your data.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to applicable laws and security requirements. Requests can be made by contacting us.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

9. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact us via WhatsApp:
WhatsApp: +84 769 109 124